Frequently Asked Questions

Please see our tutorial on how to automatically sync any new uploaded data sessions directly to from Logbook to Strava

How to Integrate LiNK Logbook to automatically sync with Strava   (Size: 621.8 KB)

This tutorial shows how to automatically sync your uploaded sessions in NK LiNK Logbook directly to Strava.

or our video Strava Integration

Please follow these directions to update the date on your SpeedCoach

1. Go to Main Menu->Setup->Advanced->Diagnostics
2. Press the right button until GPS Diagnostics appears at the top
3. Hold the down button for at least 2 seconds on this screen
4. Immediately use the left button to return to main screen and turn off the SpeedCoach
5. Turn the SpeedCoach back on and allow for time to reconnect to satellites. Date should be updated
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1. Turn on the unit when you get outside.
2. Allow for up to 3 minutes for the GPS to get a satellite lock.
3. (If applicable) Pair your heart rate belt to your unit. Main Menu->Setup->HRM Setup->Pair HRM
4. Select Speed/Distance Setup: Split or Speed. Main Menu->Setup->Speed/Distance Setup.
5. Go back to the main screen. Adjust the flex (bottom) windows by using the up and down buttons to change the measurements shown to your personal preferences.
6. Before rowing, press the Power button once to set the unit into “Ready” mode.
7. Start your row.
8. If you want to take a rest, press the power button to put unit in STOP mode.
9. Press the power button to put the unit back in READY mode when ready to resume.
10. Once completed with the row, hold the power button until “Reset” appears to save your rowing session (Please note: session will also be saved if the unit powers off).

To make the installation process as simple as possible, we created a video series that shows step-by-step-instructions for the EmPower Oarlock. If you have any further questions, please contact our technical support team

Step 1: Introduction

Step 2A: Installing on a Standard Pin

Step 2B: Installing on a C-Cup Bracke

Step 3: Pairing

Step 4: Configuration

Step 5: Calibrating your Oarlock

Please see the guidance shown here:

How can I submit a tax-exempt order through the website?   (Size: 860.7 KB)

Here is guidance on how to submit an order and sending a tax exempt form to apply to that order.

Please try refreshing the cache on the webpage. To do this, press Ctrl-F5. If that does not work, then please try opening the order in an incognito window (Shift-Ctrl-n) . For MAC users on Safari, you can use [CMD] + [ALT] + [E]

You will first need to create an account if you do not already have one. After you create an account, sign in. Click on your account name at the top of the page and select My Account. On the left of the screen, you will see Product Registration, select this option. Enter your purchase date, serial number and product name into the fields and then select Save.

Tips for Avoiding the Spread of Viruses & Bacteria with Shared NK Equipment

We have been asked what is the best way to help prevent potential cross-contamination when using NK Equipment. While NK is not claiming these techniques will be 100% effective against a virus spreading, here are a couple of ideas that may help.

1) When sharing microphones, purchasing a set of finger cots to put on the end of the microphone creates a barrier between the mic and the user's mouth. The finger cot should not affect the overall sound amplification and can be removed after use and then a new one reapplied for the next user. They can be found online or even at your local Walgreens.

2) Use a 10% Bleach and 90% water solution to sanitize all the equipment. This solution is very effective against killing all types of viruses and should not harm the plastics or rubber used in our equipment.

Please see the guidance shown here:

How to intergrate Rowsandall.com with NK LiNK Logbook   (Size: 612.8 KB)

This document will show you how to automatically sync your NK LiNK Logbook sessions directly into your rowsandall.com account.