Frequently Asked Questions

It should. Sometimes you have to wait a couple minutes.

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Sorry for the trouble and tardy response. Please fill out a request to send it in and we will repair or replace it for you: https://nksports.com/nk-sports-service-request

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Not really. You can subtract the time between strokes but this isn't exactly what you want. I will take this as feedback though and let our people know this is something customers want.

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The original had a BNC (metal) connector. The 08 has the rubber plug that you need for the Mini. So you would need this one: https://nksports.com/microphone-with-headband-cox-box-08

Regards.

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You can either purchase a Bluetooth dongle (PN 0126) from our site and use that to update with Windows or MAC and our LiNK program.

Or, you can just connect your SpeedCoach to our NK LiNK for iOS or NK LiNK for Android and you should be prompted about a firmware update.

Finally, if you want, you can send it in to us and we can update the firmware for free.

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Sorry for the late reply. No you cannot. The SpeedCoach only has a satellite receiver to pick up GPS satellites. It does not have the ability to send out a GPS signal which would be needed to find it.

Regards,

Joe Racosky

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Hello,

You cannot pair two oarlocks to one SpeedCoach at this time. We will look to add this in the future at some point. Currently you would need 2 SpeedCoaches and 2 Oarlocks to view both at once.

With our focus on simplicity of installation, pairing and understandability, the initial release of the system is a one-to-one pairing between oarlock and SpeedCoach. Every oarlock needs a dedicated SpeedCoach to view and log its measurements. The SpeedCoach is hardware capable of pairing to multiple oarlocks, and we will offer this option as a firmware update in the future.

While it is absolutely true that all scullers have differences in their stroke between their left and right hands, these differences (a) cannot be TOO great or the boat would never go straight; and (b) are generally smaller in their impact on boat speed than the larger elements which can be captured on either side. When in sculling mode, the SpeedCoach doubles the Work and Power values obtained from the single Oarlock so the effective athlete output is shown. We are in part choosing to release the EmPower Oarlock for sculling as a one-to-one system to learn more about the typical combinations of measurements preferred by scullers so we can create a simplified and manageable user interface for displaying the MANY values available when you double the number of Oarlock measurements to be displayed. We promise you will see that the system is incredibly powerful with only one Oarlock as soon as you try it. Note that you can also swap sides occasionally to compare results because the Oarlock is so quick and easy to install and can be used on either side.

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Please see the help for this question here: https://nksports.com/mwdownloads/download/link/id/267/

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Hello Brad,

Sorry for the trouble with your SpeedCoach. We do not provide shipping to our company, but we do cover the return shipping back to you. So you would be responsible for the costs to get the unit to us and we would cover everything after that. You should have received the address to send it in to, just make sure the ordre number is on the box.

Regards,

Joe Racosky

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Hello,

No you shouldn't have to purchase a new one. Please fill out a repair request and have it sent in:

https://nksports.com/nk-sports-service-request

You will get an email on how to send it in once the form above is completed.

Regards,

Joe Racosky

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Hello,

Can you please tell me the serial number of your SPC? Also can you tell me the firmware version (found on Main Menu->About->FW)?

I am not sure why it is doing that and will look into how to best resolve this for you.

Regards,

Joe Racosky
jracosky@nkhome.com

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Hello,

When you take the unit outside and get a good GPS lock with the unit, it will automatically update the time and date. There is an option to set the time zone on the SPC so may have to do that but that shouldn't have changed from the update.

Regards,

Joe Racosky
jracosky@nkhome.com

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Hello,

Sounds like you need a new battery door. Please send me your address and I will send you a battery door in the mail. This should fix the issue as it is an intermittent power issue.

Regards,
Joe Racosky
jracosky@nkhome.com

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Hello, No, unfortunately we don't have a way to capture audio recordings from a Cox Box Mini. Regards, Joe Racosky jracosky@nkhome.com ... Permalink

Hello, No. You can reset the odometer through the odometer page but it won't be affected when clearing data sessions. Regards, Joe Racosky jracosky@nkhome.com ... Permalink

Hello Robert, Yes that is going to be part of the plan. The CoxBox GPS will be the central host of all the data for one export to the cloud for data. This will cut back on uploading 8 separate SpeedCoaches and saving a lot of time. LiNK Logbook will be the place you can upload: https://nksports.com/link-logbook Regards, Joe Racosky jracosky@nkhome.com ... Permalink

Hello Robert, The battery is encased inside the unit for the new CoxBox GPS so you cannot remove them. They are going to last 10 hours on a full charge however and should last 5 years or so overall. When a new battery is needed, it would have to come in for a repair for a nominal cost. The replaceable batteries were causing too many issues and people prefer our older metal can CoxBoxes so this is what went into that decision. Regards, Joe Racosky jracosky@nkhome.com ... Permalink

Hello, You would need the training pack version in order to upload the data, but yes you can plot a map of your row with the GPS data. Please check out our new app that will make this easy to do: https://nksports.com/link-logbook Regards, Joe Racosky jracosky@nkhome.com ... Permalink

Hello David, I am not quite sure what you are asking. To clear the memory on the Interval, here are the instructions for that: https://nksports.com/mwdownloads/download/link/id/204/ To clear the data for Interval Watchware application, highlight all the rows of data and select delete at the bottom. If that doesn't answer the question, please provide a little more details of what you are looking to do. Regards, Joe Racosky jracosky@nkhome.com ... Permalink

Hello, We do not make any apps that will read heart rate through your phone. Our belts are Bluetooth compatible so they can talk with phones but you would need to find an application that will read the heart rate on the phone. It would be in the instructions for whatever app you find that would tell you how to pair it to the phone. Sorry I cannot be of more help. Regards, Joe Racosky jracosky@nkhome.com ... Permalink

Hello, Yes but it has to be done in our factory. There is a $95 flat repair charge that does include a new battery. You can fill out a service request here to get instructions on how to send it in: https://nksports.com/nk-sports-service-request Regards, Joe Racosky jracosky@nkhome.com ... Permalink

Hello, The SpeedCoach communicates with heart rate belts using Bluetooth Low Energy. So any belt with Bluetooth Low Energy will work. Unfortunately the majority of Garmin heart rate belts use ANT+ technology. This is not compatible with the SpeedCoach. Therefore it is a hardware issue and there isn't anything we are able to do to make this compatible. You would need a BLE compatible belt. Regards, Joe Racosky jracosky@nkhome.com ... Permalink

Yes. We will have an impeller that can be used with the CoxBox GPS so you can get either GPS or Water based distance and speeds

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Please download it from our site here:

Bluetooth Driver ... Permalink