Information about rowing production and warranty extension

Knowledge Base

Tag : product

Hello Robert, Yes that is going to be part of the plan. The CoxBox GPS will be the central host of all the data for one export to the cloud for data. This will cut back on uploading 8 separate SpeedCoaches and saving a lot of time. LiNK Logbook will be the place you can upload: https://nksports.com/link-logbook Regards, Joe Racosky jracosky@nkhome.com ... Read more
Hello Robert, The battery is encased inside the unit for the new CoxBox GPS so you cannot remove them. They are going to last 10 hours on a full charge however and should last 5 years or so overall. When a new battery is needed, it would have to come in for a repair for a nominal cost. The replaceable batteries were causing too many issues and people prefer our older metal can CoxBoxes so this is what went into that decision. Regards, Joe Racosky jracosky@nkhome.com ... Read more
Hello, You would need the training pack version in order to upload the data, but yes you can plot a map of your row with the GPS data. Please check out our new app that will make this easy to do: https://nksports.com/link-logbook Regards, Joe Racosky jracosky@nkhome.com ... Read more
Hello David, I am not quite sure what you are asking. To clear the memory on the Interval, here are the instructions for that: https://nksports.com/mwdownloads/download/link/id/204/ To clear the data for Interval Watchware application, highlight all the rows of data and select delete at the bottom. If that doesn't answer the question, please provide a little more details of what you are looking to do. Regards, Joe Racosky jracosky@nkhome.com ... Read more
Hello, You are not able to move the location as the program looks for that particular spot to upload any firmware updates and the log database. Regards, Joe Racosky jracosky@nkhome.com ... Read more
Hello, We do not make any apps that will read heart rate through your phone. Our belts are Bluetooth compatible so they can talk with phones but you would need to find an application that will read the heart rate on the phone. It would be in the instructions for whatever app you find that would tell you how to pair it to the phone. Sorry I cannot be of more help. Regards, Joe Racosky jracosky@nkhome.com ... Read more
Hello, Yes but it has to be done in our factory. There is a $50 charge for a new battery. You can fill out a service request here to get instructions on how to send it in: https://nksports.com/nk-sports-service-request Regards, Joe Racosky jracosky@nkhome.com ... Read more
Please make sure you are using the latest version of the LiNK app: https://nksports.com/faqs/question/view/id/141/ Regards, Joe Racosky jracosky@nkhome.com ... Read more
Hello, All Empower Oarlocks are covered for 2 years from basic defects and normal usage. Beyond 2 years, there would be a repair fee for any oarlocks that need to be repaired, so you would not need to purchase another oarlock. The current repair fee after 2 years is $125. Regards, Joe Racosky jracosky@nkhome.com ... Read more
Hello, The SpeedCoach communicates with heart rate belts using Bluetooth Low Energy. So any belt with Bluetooth Low Energy will work. Unfortunately the majority of Garmin heart rate belts use ANT+ technology. This is not compatible with the SpeedCoach. Therefore it is a hardware issue and there isn't anything we are able to do to make this compatible. You would need a BLE compatible belt. Regards, Joe Racosky jracosky@nkhome.com ... Read more
Hello, It appears that the SpeedCoach is picking up more strokes than it should be. Let me ask a few questions to see how you are setup when using it: 1) Does this typically happen on choppier water or do you see it on flat water too? 2) Is the SpeedCoach mounted perpendicular to port and starboard sides? Or is it mounted at an angle? 3) If you go into the SpeedCoach main menu, and go to Setup->Advanced->Stroke Rate Setup, what is the value for Noise Filtering? 4) What type of boat are you using this with? Single, double, quad, 8? Most likely I would suggest upping the Noise Filtering value to a 6 or 7 if it is still at 4. This will help weed out any non-strokes that the unit is detecting and give you more consistent results when rowing. Regards, Joe Racosky jracosky@nkhome.com ... Read more

Sorry for the trouble and tardy response. Please fill out a request to send it in and we will repair or replace it for you: https://nksports.com/nk-sports-service-request

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Hello David, Sorry to hear about the flood. So it really depends on the model of Polar heart rate belt you are using. The SpeedCoach Model 2 only works with Bluetooth Low Energy belts, not ANT+. Of the Polar belts that are Bluetooth, I know of the H7 and H10 that would work. In general look at the specs of the belt, if the belt can communicate with an Android or iOS phone, then it most certainly has Bluetooth capabilities. Regards, Joe Racosky jracosky@nkhome.com ... Read more
Typically you can use a flat head screwdriver to gently nudge a little of each side out until you can grab the battery and remove it. There is no guarantee that something didn't happen to the Coxbox or battery though when this happened so it is possible it needs a repair. Regards, Joe Racosky jracosky@nkhome.com ... Read more

Not really. You can subtract the time between strokes but this isn't exactly what you want. I will take this as feedback though and let our people know this is something customers want.

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Hello, Unfortunately the way these Intervals are made, we are unable to fix the buttons without opening up the unit. This then requires rebuilding the unit from scratch whic is not cost effective. The best recommendation is to take advantage of our trade-in program, details are here: https://nksports.com/nksports-trade-in-trade-up Regards, Joe Racosky jracosky@nkhome.com ... Read more

The original had a BNC (metal) connector. The 08 has the rubber plug that you need for the Mini. So you would need this one: https://nksports.com/microphone-with-headband-cox-box-08

Regards.

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Hello, Can you tell me a little more about what you are trying to do? Are you using LiNK Logbook and trying to Live Stream or upload data? Did you "pair" the SpeedCoach to the tablet directly? If so, please do not and forget this pairing. Or are you using NK LINK application? Also please let me know the model of tablet you are using? Regards, Joe Racosky jracosky@nkhome.com ... Read more

You can either purchase a Bluetooth dongle (PN 0126) from our site and use that to update with Windows or MAC and our LiNK program.

Or, you can just connect your SpeedCoach to our NK LiNK for iOS or NK LiNK for Android and you should be prompted about a firmware update.

Finally, if you want, you can send it in to us and we can update the firmware for free.

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Sorry for the late reply. No you cannot. The SpeedCoach only has a satellite receiver to pick up GPS satellites. It does not have the ability to send out a GPS signal which would be needed to find it.

Regards,

Joe Racosky

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Hello,

You cannot pair two oarlocks to one SpeedCoach at this time. We will look to add this in the future at some point but you would need 2 SpeedCoaches and 2 Oarlocks to view both at once. I will point you to our FAQ on this subject:

With our focus on simplicity of installation, pairing and understandability, the initial release of the system is a one-to-one pairing between oarlock and SpeedCoach. Every oarlock needs a dedicated SpeedCoach to view and log its measurements. The SpeedCoach is hardware capable of pairing to multiple oarlocks, and we will offer this option as a firmware update in the future.

But wait! I'm a sculler, and I clearly use two oars!

While it is absolutely true that all scullers have differences in their stroke between their left and right hands, these differences (a) cannot be TOO great or the boat would never go straight; and (b) are generally smaller in their impact on boat speed than the larger elements which can be captured on either side. When in sculling mode, the SpeedCoach doubles the Work and Power values obtained from the single Oarlock so the effective athlete output is shown. We are in part choosing to release the EmPower Oarlock for sculling as a one-to-one system to learn more about the typical combinations of measurements preferred by scullers so we can create a simplified and manageable user interface for displaying the MANY values available when you double the number of Oarlock measurements to be displayed. We promise you will see that the system is incredibly powerful with only one Oarlock as soon as you try it. Note that you can also swap sides occasionally to compare results because the Oarlock is so quick and easy to install and can be used on either side.

The angle tool automatically comes with an oarlock purchase and is needed.

SN 2300180 already has the training pack installed.

Regards,

Joe Racosky

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Hello Brad,

Sorry for the trouble with your SpeedCoach. We do not provide shipping to our company, but we do cover the return shipping back to you. So you would be responsible for the costs to get the unit to us and we would cover everything after that. You should have received the address to send it in to, just make sure the ordre number is on the box.

Regards,

Joe Racosky

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Hello,

Are you connected to an Empower Oarlock when you are trying this? You should be able to go to Skill mode without connecting to an oarlock but you would need to be connected to show it in Classic mode. Please also let me know what firmware version is on your SpeedCoach (go to Main Menu->About->FW)?

Thanks,

Joe Racosky

jracosky@nkhome.com

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Hello,

No you shouldn't have to purchase a new one. Please fill out a repair request and have it sent in:

https://nksports.com/nk-sports-service-request

You will get an email on how to send it in once the form above is completed.

Regards,

Joe Racosky

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Hello,

Can you please tell me the serial number of your SPC? Also can you tell me the firmware version (found on Main Menu->About->FW)?

I am not sure why it is doing that and will look into how to best resolve this for you.

Regards,

Joe Racosky
jracosky@nkhome.com

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That is currently how it is implemented although we will probably change this at some point in the future. You should be able to use a application like Gotoes to assist with getting into Strava. Please see our blog post here: https://nksports.com/blog/how-to-use-nk-link/ Otherwise you would need to email it to a device with a file server and pull out the FIT file and upload that way.

Regards,

Joe Racosky
jracosky@nkhome.com

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Hello,

When you take the unit outside and get a good GPS lock with the unit, it will automatically update the time and date. There is an option to set the time zone on the SPC so may have to do that but that shouldn't have changed from the update.

Regards,

Joe Racosky
jracosky@nkhome.com

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Hello,

Sounds like you need a new battery door. Please send me your address and I will send you a battery door in the mail. This should fix the issue as it is an intermittent power issue.

Regards,
Joe Racosky
jracosky@nkhome.com

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Hello, No, unfortunately we don't have a way to capture audio recordings from a Cox Box Mini. Regards, Joe Racosky jracosky@nkhome.com ... Read more
Hello, Unfortunately you are not able to delete individual sessions. The only deletion you can do is all the session data at once. If you upload the data first, then it will be saved on the device and you should be able to just delete all the memory and still have the data. Regards, Joe Racosky jracosky@nkhome.com ... Read more
Hello, No. You can reset the odometer through the odometer page but it won't be affected when clearing data sessions. Regards, Joe Racosky jracosky@nkhome.com ... Read more

Yes eventually. There will be a 3rd harness called the Smart Harness which acts like a data cable for the boat. This harness would connect with individual Seat Displays connected to the oarlocks. All the oarlock data can then be streamed live using the CoxBox GPS unit. The streamed data can be uploaded into the app when using our LiNK Logbook Team account. The time frame for these displays is still unknown however.

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Yes. We will have an impeller that can be used with the CoxBox GPS so you can get either GPS or Water based distance and speeds

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