Knowledge Base

Tag : product

Your question got cut off so I cannot fully see everything you wrote. You should not pair the Kestrel to the phone itself, this is unnecessary and can cause issues. Also make sure you do not have Privacy Pin enabled. Go to Main Menu->Bluetooth and press the center button. Make Sure Conct is set to PC/Mobile and Privacy Pin is OFF. Hope this helps. If you have more questions, please email ... Read more
Yes the Kestrel Elite comes with Applied Ballistics. Unfortunately we no longer have scopes available so that offer is no longer valid. ... Read more
You will not get heart rate data fields until you actually pair the heart rate belt to the SpeedCoach. Please try going to the pairing menu on the SpeedCoach. Then while it is looking for the device, take the Polar buckle off the belt and rub the contacts to try and "wake it up". Hopefully this helps with pairing. Then once paired, you should be able to scroll through the heart rate data fields. ... Read more
We do not have a New Zealand agent. Please contact our Australian agent: Loftopia. Don at Loftopia: ... Read more
This can happen if the memory log becomes full. Please try this: Take the battery out of the unit and hold down the power button for 30 seconds. Put the battery back in and turn it on. Wait several minutes for the screen to clear until you can press buttons. Then when you can press buttons, go to Main Menu->Memory Options. Clear the data log. This should fix the startup issue you are having. ... Read more
Firmware 1.15 is still the latest version. We should have 1.20 available within a few days and you should be notified about this when you connect to the Kestrel LiNK application. Sorry for the confusion as we released and then pulled back an update after we found issues. ... Read more
We do not have the registration pages setup on the new website yet, so there isn't a way currently. Please know however that we will honor the 5 year warranty based on the serial number of the unit so there isn't any risk if you do not register it. ... Read more
Are you using iOS or Android? What email provider(s) are you using? For the ones that have a file get attached, does it send the email but not appear in the email account? Have you looked in the junk folder possibly? The email provider may be blocking the attachment possibly? Please let me know how that goes. ... Read more
We have not implemented the registration feature on our new website yet but please rest assured that your unit will be covered under warranty by the date of manufacture from the serial number. ... Read more
Please see the information on this page to get help updating your SpeedCoach. You do need our Bluetooth dongle to connect to a Windows (or MAC) computer if you didn't get a SpeedCoach with Training Pack. If you don't want to purchase the dongle, you can also send it in for an update. ... Read more