Knowledge Base

I don't have the dongle any more (of course lost). Can't I update firmware via the USB cable??? Why is this so hard?

Hello,

You are not able to use the cable to connect to the computer, it is only for charging. If you do not want to purchase another dongle, I would suggest using our LiNK mobile apps. We have NK LiNK for Android or iOS and either can update the firmware through the phone without using any additional equipment. Once you connect to the mobile app, you will get prompted about a firmware update.

Regards,

Joe Racosky