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Knowledge Base

Why does the LiNK application lock up and say “Not Responding” when transferring data sessions?

While it may appear the LiNK for Windows application is locking up, it should eventually resolve itself and transfer the data. If it appears that the LiNK for Windows program has become unresponsive, please be patient and let the program resolve itself and the data should eventually transfer. This could take up to 30 minutes although this is definitely not typical in most cases. We are working on improving this connection for Windows users.